Canny

About Canny

Canny is a comprehensive customer feedback management tool that enables businesses to collect, analyze, and prioritize feedback efficiently. Users can capture ideas directly from customers, uncover valuable insights, and keep stakeholders informed through roadmaps and changelogs, facilitating better product decisions and enhanced user engagement.

Canny offers flexible pricing plans tailored to various business sizes. Each subscription tier includes unique features, such as unlimited feedback collection and advanced analytics. Upgrading unlocks additional functionalities, leading to more efficient product management and enhanced customer engagement.

Canny's user interface is designed for simplicity and efficiency. It provides a clean layout that ensures seamless navigation while allowing users to quickly capture, analyze, and prioritize feedback. The modern design enhances users' experience, making feedback management easier and more intuitive.

How Canny works

Users start by onboarding on Canny, where they can easily integrate existing customer feedback tools. Once set up, they can capture customer suggestions through feedback portals and conversations. Users can analyze this feedback, prioritize requests through customizable scoring, and create detailed roadmaps that keep all stakeholders informed about progress.

Key Features for Canny

Automated Feedback Capture

Canny’s automated feedback capture feature allows users to collect customer insights seamlessly from various channels. This unique functionality reduces manual data-entry efforts, enabling teams to focus on prioritizing and analyzing feedback to improve product development.

Prioritization Formula Customization

With Canny, users can create customized prioritization formulas to score and rank feature requests based on impact and effort. This flexibility helps teams focus on high-impact features, ensuring alignment with business goals and resource management.

Public Roadmaps

Canny allows users to build public roadmaps, enhancing transparency and keeping customers informed about upcoming features. This distinct feature fosters user engagement and helps build trust, as customers see their feedback reflected in future product developments.