Deflekt.ai
About Deflekt.ai
Deflekt.ai is designed to streamline customer and internal support by automating responses across multiple channels like web chat and email. Tailored for businesses of all sizes, it improves efficiency by deflecting up to 50% of incoming queries, allowing human teams to concentrate on high-priority tickets.
Deflekt.ai offers tiered pricing plans starting with a Free Trial for 100 responses and three project channels. The most popular plan is Grow at $17 per month, allowing for more projects and deflections. Higher tiers include advanced features and custom support, making it suitable for diverse businesses.
Deflekt.ai features a user-friendly design that enhances workflow efficiency. Its intuitive layout enables seamless navigation through various channels and support settings. Unique customization options allow users to tailor the interface to match their brand, ensuring a cohesive experience for both support teams and customers.
How Deflekt.ai works
Users begin by signing up for Deflekt.ai, where they can easily set up their account and choose channels like web chat and email. Through a straightforward onboarding process, users add relevant documents and enable automated replies, thus optimizing support workflows. The interface offers analytics to monitor ticket deflections and user interactions, making it simple to adjust settings for maximum effectiveness.
Key Features for Deflekt.ai
Automated Ticket Deflection
Deflekt.ai's automated ticket deflection stands out as a core functionality that dramatically reduces human workload. By responding to up to 50% of common inquiries automatically, Deflekt.ai allows support teams to focus on critical issues, enhancing productivity and customer satisfaction.
Multi-Channel Support Integration
Deflekt.ai seamlessly integrates with various communication platforms, including web chat, email, Slack, and Teams. This multi-channel capability ensures that users receive assistance exactly where they need it, providing a comprehensive support experience tailored to their working environment.
Customizable Responses
Deflekt.ai offers customizable response settings based on project needs and brand voice. This flexibility empowers businesses to maintain consistent messaging across all platforms, enhancing user engagement while effectively addressing the unique needs of their audience for improved support.
