Sobel
About Sobel
Sobel is an innovative customer support platform aimed at early-stage startups, enhancing user interaction through an embedded Messenger in your SaaS product. Users can engage directly without leaving the application, ensuring efficient communication, access to a comprehensive knowledge base, and an improved overall customer experience with Sobel.
Sobel offers a free tier for startups, including a Messenger Widget, Knowledge Base, and Shared Inbox. Additional seats are available for $10 each. Join the waitlist to receive updates and discount codes for early adopters, enhancing your team's customer support capabilities with Sobel.
Sobel features a user-friendly interface designed for seamless navigation, with easy access to a shared inbox, Messenger, and knowledge base. Its intuitive layout ensures users can quickly find solutions and communicate effectively, making customer support straightforward and efficient through Sobel’s advanced design.
How Sobel works
To get started with Sobel, users join the waitlist for access. Upon onboarding, you can customize the Messenger widget to suit your SaaS, giving users direct access to support without leaving the product. The shared inbox allows for organized conversation management, and the knowledge base aids in self-service support, ensuring efficient user interactions with Sobel.
Key Features for Sobel
Embedded Messenger
The embedded Messenger in Sobel allows users to communicate with support teams directly within your product. This feature ensures seamless interactions, minimizes frustration, and enhances overall user experience, reflecting Sobel’s commitment to providing effective customer support tailored for startups.
Blazing-Fast Shared Inbox
Sobel’s blazing-fast shared inbox facilitates efficient management of user conversations. Support teams can prioritize and assign chats to individuals, ensuring no query goes unanswered. This streamlined communication tool enhances responsiveness and collaboration, providing exceptional customer service through Sobel.
Knowledge Base Integration
Sobel’s knowledge base integration empowers users to find answers before contacting support. By publishing essential articles and FAQs, Sobel enhances customer self-service options, reducing support queries while improving user satisfaction with quick access to valuable information.
