Cosy

About Cosy

Cosy is a powerful, Slack-native automation platform designed to transform your Slack workspace from a simple communication tool into a thriving, self-sustaining community. It is built for community managers, founders, and team leaders who understand that growth hinges on engagement, connection, and member experience, but who are constrained by limited time and resources. Cosy directly addresses this by automating the most time-consuming and critical aspects of community management directly within the environment where your members already are: Slack. Its core value proposition is to save you hours of manual effort every week while systematically fostering a more connected, engaged, and valuable community. By automating personalized onboarding sequences, facilitating meaningful 1:1 introductions between members, building a searchable member directory without ever leaving Slack, and instantly surfacing top content or potential issues, Cosy empowers you to scale your community's warmth and value. It allows you to progress from manually herding conversations to strategically nurturing a vibrant ecosystem that grows and engages on autopilot, turning your Slack into the central, lively hub your community deserves.

Features of Cosy

Automated Onboarding Sequences

Create and automate up to 10 distinct, personalized welcome DM sequences to greet every new member perfectly. You can configure messages to be sent from you, a team member, or the Cosy bot, with fully customizable content, links, emojis, and flexible timing delays—from immediately to months in the future. This ensures every member feels welcomed and informed from the moment they join, even while you sleep, saving you hours of manual outreach and guaranteeing no one falls through the cracks.

Smart Member Introductions

Grow engagement organically by automatically connecting your community members through direct, facilitated introductions in DMs. You set the cadence—every 1 to 4 weeks—and customize the intro message. Cosy then randomly pairs opted-in members (avoiding recent matches) in a three-person DM that includes both members and the bot, kickstarting serendipitous conversations and building a tightly-knit network without any ongoing effort from you.

Slack-Native Member Directory

Build a rich, searchable directory of your community entirely within Slack. Customize up to 10 profile fields (text, single-select, or multi-choice) and notify members to fill out their profiles with one click. Members can then use a slash command or the Cosy app to search for keywords and filter profiles, making it effortless to find the right people for collaboration, advice, or connection without ever leaving your workspace.

Content Insights & Moderation Tools

Instantly surface your community's most valuable content and identify potential issues with simple slash commands. Discover the top 10 most engaging posts in any channel or across all public channels, or find unreplied messages that may need attention. Furthermore, Cosy proactively helps maintain a safe environment by automatically detecting duplicate posts (a common spamming technique) and flagging abusive language, providing essential moderation support.

Use Cases of Cosy

Scaling a New Community from Day One

For founders launching a new Slack community, Cosy automates the foundational work of member integration. From the first joiner, automated onboarding DMs deliver consistent information and warmth. As the member base grows, the automated introductions and easy-to-build member directory foster immediate connections, helping a group of strangers rapidly evolve into an engaged, self-identifying community without overwhelming manual management.

Revitalizing a Stagnant or Large Workspace

Community managers overseeing large or quiet Slack workspaces can use Cosy to inject new energy and rediscover value. The member introductions break down cliques and spark new conversations among existing members. Simultaneously, the Content Highlights feature allows managers to easily identify and celebrate the best contributions, reinforcing positive engagement and showing members the hidden gems within their own community.

Running a Professional or Networking Group

For communities focused on professional development, networking, or mentorship, the searchable Member Directory is invaluable. Members can quickly find peers with specific skills, industries, or interests. Coupled with automated, opt-in introductions, Cosy facilitates high-value connections that drive the core purpose of the group, transforming a passive member list into an active professional network.

Ensuring Consistent Moderation & Safety

For any community, maintaining a respectful and spam-free environment is non-negotiable but time-consuming. Cosy's automated moderation tools provide a first line of defense by instantly detecting duplicate spam posts and abusive language. This allows community leaders to proactively address issues, protecting the community's culture and saving the manual effort of constantly monitoring channels for policy violations.

Frequently Asked Questions

How does the automated onboarding work?

When a new member joins your Slack workspace, Cosy triggers your pre-configured welcome DM sequence. You can set up to 10 messages with custom content, personalization (like using their name), and precise scheduling delays (e.g., immediately, after 24 hours, or a week later). Messages can be sent from your account, a team member's account, or the Cosy bot, ensuring a personalized touchpoint that guides every new member seamlessly.

Are member introductions opt-in?

Yes, member participation in the automated introduction feature is entirely opt-in. Community members must explicitly choose to be included in the matching pool. Cosy then randomly pairs opted-in members on your chosen schedule, carefully avoiding matching the same people together in quick succession to ensure fresh and diverse connections every time.

Can members access the directory without leaving Slack?

Absolutely. The entire Member Directory experience is built natively within Slack. Members can access it either through the Cosy app installed in your workspace or by using the /member-directory slash command in any public channel, which provides a direct link. They can search, filter, and view profiles without ever opening a separate browser tab or application.

What kind of content can Cosy surface with slash commands?

Cosy provides two key content insights via slash commands. Use /most-engaged-messages to find the top 10 posts with the most reactions and replies in a specific channel, or /most-engaged-messages-all to see the top posts across all public channels. Alternatively, use /unreplied-messages to surface a list of public messages that have not received any replies, helping you identify topics or questions that may need more attention.

Pricing of Cosy

Cosy offers a free plan for communities with up to 250 members. For larger communities, a paid plan with unlimited members is available, which includes a full 30-day free trial to test all features before any commitment. This tiered approach allows small communities to start growing with powerful tools at no cost, while scaling communities can access advanced automation and insights to support their evolution.