EdgeTier
About EdgeTier
EdgeTier is a Customer Conversation Intelligence Platform designed to enhance support teams’ performance. It leverages real-time AI analysis to uncover actionable insights from customer interactions, enabling businesses to proactively address issues, optimize agent performance, and improve customer satisfaction, all while saving valuable time.
EdgeTier offers flexible pricing plans catering to varying business needs. From a basic tier ideal for small teams to advanced plans designed for larger operations, users can access features that enhance performance and efficiency. Higher tiers provide additional insights and analytics, maximizing the platform's value.
The user-friendly interface of EdgeTier is designed for seamless navigation. With a clean layout, users can easily access real-time insights, conversation analysis, and performance metrics. Its intuitive design fosters quick interaction with the platform's features, streamlining workflow and enhancing overall user satisfaction.
How EdgeTier works
To get started with EdgeTier, users sign up for an account and integrate the platform with their existing customer service software. Once onboard, users can monitor customer conversations in real-time. The platform automatically analyzes interactions, providing actionable insights and alerts on emerging trends, thus enhancing overall service quality with minimal effort.
Key Features for EdgeTier
Real-Time Anomaly Detection
EdgeTier’s real-time anomaly detection, powered by its Sonar system, monitors every customer interaction to identify potential issues as they arise. This unique feature ensures teams can proactively address problems, significantly enhancing customer satisfaction and operational efficiency.
Customer Interaction Analysis
The EdgeTier Index automatically tags and summarizes customer interactions, delivering quick insights into customer sentiments and issues. This feature streamlines analysis, enabling support teams to effectively understand customer needs and improve response strategies.
Agent Performance Monitoring
EdgeTier Coach facilitates focused agent performance evaluations by auto-tagging conversations and detecting quality issues. This feature empowers managers to provide targeted coaching, enhancing agent skills and ultimately improving customer service outcomes.
