Level AI

About Level AI

Level AI revolutionizes contact center operations by providing AI-driven insights and automation for improved customer experiences. Designed for contact center leaders, agents, and CX teams, it leverages semantic intelligence to empower performance, enhance efficiency, and identify actionable insights, making Level AI a must-have for any organization.

Level AI offers a range of competitive pricing plans tailored for various organizational needs. Each tier provides exceptional value, including advanced analytics and automation capabilities, designed to maximize operational efficiency and customer experience. Upgrading unlocks additional features and benefits, making it a wise investment for any business.

Level AI features a user-friendly interface designed for seamless navigation and accessibility. Its intuitive layout ensures that users can easily access vital tools and insights, while unique features enhance the overall user experience. Level AI's design focuses on maximizing productivity and efficiency for all users.

How Level AI works

Users begin their experience with Level AI by signing up and onboarding their contact center operations. Once set up, they can navigate a user-friendly dashboard that offers access to real-time analytics, automated quality assurance, and AI-generated coaching plans. Using advanced natural language processing, users can enhance team performance while gaining actionable insights from customer interactions, enabling them to focus on delivering exceptional service.

Key Features for Level AI

Automated Quality Assurance

Level AI's automated QA solution revolutionizes performance monitoring by providing 100% accuracy in scoring customer interactions across channels. This feature not only enhances operational efficiency but also empowers organizations to continuously improve service quality, ultimately driving customer satisfaction and loyalty.

Real-time Analytics

Level AI offers robust real-time analytics that deliver actionable insights from customer interactions. This unique feature enables organizations to understand trends, sentiment, and sentiments promptly, allowing teams to make informed decisions that enhance customer experiences and drive business growth effectively.

AI-generated Coaching Plans

The AI-generated coaching plans from Level AI empower agents with personalized feedback and transparent tracking. This feature enhances agent performance through evidence-based coaching, ensuring that every team member can excel and contribute to exceptional customer service while fostering a supportive environment.