Solidroad
About Solidroad
Solidroad is an innovative AI-powered coaching platform designed for customer-facing teams. By offering live call scoring, realistic simulations, and personalized feedback, Solidroad enhances training and performance outcomes. Users benefit from real-time coaching and actionable insights, ensuring that their teams are always performing at their best.
Solidroad offers three pricing plans catering to various team needs. The Starter plan at $199/month supports up to 10 users with basic features. The Growth plan at $499/month includes advanced analytics for 50 users. Custom enterprise options provide tailored solutions for larger teams, maximizing training effectiveness.
Solidroad features a user-friendly interface that ensures a seamless browsing experience for all users. The platform's design simplifies navigation, allowing easy access to coaching tools, performance analytics, and training simulations. With an intuitive layout, Solidroad enhances user engagement and makes learning efficient and enjoyable.
How Solidroad works
Users start by onboarding with Solidroad, providing their team details and goals. The platform integrates with existing conversation tools to upload real calls for scoring. Users engage in realistic simulations, receiving real-time coaching and feedback tied to custom scorecards. Managers can track performance analytics to enhance overall team effectiveness.
Key Features for Solidroad
Real-time Call Scoring
Real-time call scoring is a standout feature of Solidroad that empowers user performance. By analyzing live conversations and providing instant feedback, Solidroad ensures customer-facing teams can refine their skills effectively, leading to improved engagement and higher success rates in customer interactions.
Custom Scorecards
Solidroad's custom scorecards allow organizations to tailor coaching metrics based on their specific needs. This feature enhances the coaching process by providing focused, actionable insights that help teams identify strengths and weaknesses, ultimately fostering continuous improvement in performance and customer relations.
Realistic Simulations
Solidroad's realistic simulations create engaging training scenarios for teams to practice conversations across multiple channels. This invaluable feature prepares users for real-world interactions, promoting confidence and competence in handling customer inquiries, ensuring they are fully equipped for success in their roles.
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