AskLettie

About AskLettie

AskLettie is an innovative AI-driven tool designed to revolutionize the way landlords and property managers handle tenant maintenance requests. Operating 24/7 through WhatsApp, Lettie automates the process of logging and triaging tenant issues, allowing landlords to save valuable time while ensuring compliance with evolving regulations. By streamlining communication and providing instant solutions, Lettie not only enhances tenant satisfaction but also alleviates the administrative burden on landlords. With features such as an automatic audit trail, centralised evidence locker, and compliance-ready reports, AskLettie stands as an essential tool for property managers who aspire to manage their properties efficiently and effectively. Landlords can focus on what truly matters—renting their properties—without losing precious hours to maintenance issues or tenant inquiries.

Features of AskLettie

Automated Tenant Triage

Lettie automates tenant triage by handling maintenance requests via WhatsApp, allowing tenants to report issues easily. This feature eliminates the need for phone calls and chaotic communication, enabling landlords to focus on managing their properties instead of dealing with constant interruptions.

Centralised Evidence Locker

The centralised evidence locker feature allows landlords to attach repair invoices, safety certificates, and private notes, all in one place. This ensures that all essential documentation is readily accessible, making it easy to manage compliance and respond to tenant inquiries efficiently.

Automatic Audit Trail

With an automatic audit trail, AskLettie creates a time-stamped, un-editable log of every interaction between tenants and the AI. This feature provides landlords with a comprehensive compliance record, ensuring that they are well-prepared for any regulatory requirements or inspections.

1-Click Legal Reports

Landlords can generate maintenance reports with a single click, thanks to the 1-click legal reports feature. This functionality allows property managers to export clean, audit-ready data for any property or tenant, simplifying the reporting process and ensuring compliance with legal standards.

Use Cases of AskLettie

Streamlining Tenant Communication

AskLettie effectively streamlines tenant communication by providing an accessible platform for maintenance requests. Tenants can easily report issues via WhatsApp, reducing frustration and improving overall satisfaction with the landlord's responsiveness.

Enhancing Compliance Readiness

For landlords concerned about compliance with regulations such as the upcoming Renters' Right Act, AskLettie serves as a crucial tool. By automatically logging every tenant interaction and maintaining a comprehensive audit trail, landlords can ensure they are always prepared for regulatory inspections.

Reducing Administrative Burden

By automating the logging and triaging of maintenance requests, AskLettie significantly reduces the administrative burden on landlords. This allows property managers to allocate their time and resources more effectively, focusing on strategic growth rather than mundane tasks.

Improving Tenant Retention

Lettie's ability to swiftly address tenant maintenance issues can lead to higher tenant satisfaction and retention rates. By minimizing the time taken to resolve issues, landlords can foster a positive living environment that encourages tenants to stay longer.

Frequently Asked Questions

How does AskLettie work?

AskLettie works by automating tenant maintenance requests through WhatsApp. Tenants can report issues, which are then triaged and logged automatically, ensuring efficient communication and record-keeping.

Is there a limit to the number of properties I can manage with AskLettie?

Yes, the number of properties you can manage depends on your subscription plan. Different plans allow for varying numbers of properties and tenants, catering to the needs of different landlords.

Can tenants access AskLettie without downloading an app?

Absolutely. AskLettie operates through WhatsApp, which means tenants do not need to download any additional apps or create new accounts, making the process seamless and user-friendly.

What kind of reports can I generate with AskLettie?

With AskLettie, you can generate detailed maintenance reports, compliance documentation, and an automatic audit trail of all tenant interactions, providing you with the necessary tools for efficient property management.